Shipping & Delivery

CLEARANCE items are final sale and can not be exchanged or returned unless the item is faulty, or where otherwise required by law. 

Refunds will be processed using the original form of payment. Delivery costs will not be refunded unless the goods returned are faulty or not as ordered.

Parcels not meeting our returns policy will be returned to sender (you may need to pay additional postage).

For details on consumer rights regarding returns and refunds, you can gain more info here- https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties.

Delivery Policy

Delivery options will be shown at checkout. We will arrange for the delivery of your order within 7-10 working days within Australia. International shipping times will vary. Unfortunately, we are unable to guarantee exact time of delivery.

Please check you have given the correct delivery address details at time of ordering. If you enter the wrong address, you may need to pay extra postage for redelivery.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. 

Please note that if an item has been lost in transit, we may not despatch a replacement item immediately, as we will need to have the parcel tracked and confirmed as missing or lost. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

How do I track my order?

Orders usually ship out within 24hrs of purchase, you will receive an order confirmation, as well as a shipping notification by email. You can trace an online order by viewing the tracking details in that email. By logging in to your customer account. Or, If you don't have a customer account: email shop@whitesandsaustralia.com for help.

*Please note: We cannot respond to shipping enquiries via social media, as the social media department does not have access to eboutique records or the ability to trace orders. Please visit our social media policy via the FAQ page for more details.

Incorrect Item Received
In the rare case you received an incorrect item, email shop@whitesandsswim.com and the Customer Service girls to let us know about the error. We will request the incorrect item is returned to us, and once the garment is received we will send you your corrected swim. All extra postage will be covered by White Sands Swim and refunded to the credit card used for your original purchase.